Our Policies and Procedures

Our policies are designed to help minimize risks and clarify expectations. Please do not hesitate to contact us at 609-382-9555 or jerseycleaningpro@gmail.com  if you have any questions about our policies. Jersey Cleaning Pros is a professional cleaning service that is fully insured and bonded. We appreciate your trust in allowing us to care for your home!

Pricing and Payment Policies

1. Flat-Rate Pricing. We offer a simple flat-rate pricing structure that allows you to get a fair price based solely on the square footage of your home and the services you select. That’s it! The price is the price, regardless of the amount of time it takes or how many cleaners are needed. This makes it easy to schedule by phone or online and gives you a predictable upfront cost. We offer several levels of cleaning, plus many add-on options so that you can customize our services to suit your needs. If you would like a specific service that is not on our cleaning menu, please contact our office and we will be happy to accommodate you if possible. Please note that we do not clean houses larger than 4000 square feet.

2. Changes from Original Quote. We offer an upfront price estimate before we even enter your home, based on what you tell us about the size of your home and the cleaning service selected. We reserve the right to change the quoted pricing, including any applicable discounts, if the actual size or circumstances of your home are not as described, or if the booking options selected are inappropriate.

3.  Non-Refundable Deposit. Not Required at this time!

4. Rate Increases. We reserve the right to raise our rates as needed to adjust costs, however we will always give our clients advance notice of any price increase.

5. Scheduling Requests.  While we cannot guarantee the availability of a specific cleaning technician or precise arrival window in advance, we will always notify you of our estimated arrival time in advance of your cleaning date, with a follow-up notification the day before we arrive. For clients who book our recurring services, we offer the convenience of the same day of the week for every cleaning, whether you prefer every week, every two weeks, or every four weeks. Please note that if you reschedule a cleaning, we cannot guarantee the same day of the week for the new cleaning date. See our Reschedule Policy below for more details.

6. Discounts.  Please note that if you receive a discount off your first cleaning in return for scheduling recurring service, you must also receive and pay for at least one follow-up service as agreed or you will be charged retroactively for the initial discount.

7. Rescheduling. All reschedule requests must be made by calling or texting our business phone at 609-382-9555. Any reschedule request will apply only to the date that you specify and will not affect your regular cleaning schedule. If you need to reschedule more than one cleaning, please send a separate reschedule text for each date. If you need to change your entire Recurring Cleaning schedule, please contact our office by email at jerseycleaningpro@gmail.com or phone @ 609-382-9555.

Recurring Cleaning customers may reschedule an upcoming cleaning for any day prior to the  next scheduled cleaning at no extra charge, excepting Late Change Fees, if applicable.

8. Skipping a cleaning. If you are a Recurring Cleaning customer and you need to completely skip a cleaning, you must call or text Jersey Cleaning Pros 48 hours in advance at 609-382-9555. Please note: The longer we go between cleanings, the more work our technicians will have to do to restore your home to the appropriate condition. If you skip a Recurring Cleaning, you will be charged a $25 Skip Fee on the catch-up cleaning. If you skip two cleanings in a row, you will be charged $75, for the catch-up cleaning.

9. Cancellations. Once a service is scheduled, all cancellations must be sent 48 hours in advance to Jersey Cleaning Pros by calling or text at 609-382-9555. If a Representative is not available to take your call, please leave a voicemail and we will confirm we received it.  

10. Late Changes and Late Cancellations. Because our cleaning techs are scheduled in advance, late changes and cancellations deprive them of income. If you cancel or reschedule a service less than 2 Business Days before your originally scheduled date, we will charge a $50 late cancellation fee to help compensate the cleaning technicians for lost income. If your cleaning is scheduled for a Monday, we request notice of cancellation by 9 a.m. on the preceding Friday to avoid the fee.

11. Lockouts.  Lockouts deprive our cleaning techs of their income. If you do not contact us to cancel a cleaning and the technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of $50 to compensate the cleaning tech for their lost time. A second time and further will be the full price of the original cleaning.

12. Happiness Guarantee. We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you. The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and Jersey Cleaning Pros is at fault, we will offer a refund or partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.

13. Prior to the cleaning tech’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning techs remove these items, we are happy to do so and will add the additional billing time with corresponding charges.

Please secure all pets that are dangerous to our Tech’s inside and outside of your house. If the Tech feels you have failed to secure your pet allowing danger we ask our tech to leave your home immediately and you will be charged for the full cleaning. 

14. Billing. Payment is due at time of each service and your card will be charged the day of each cleaning. If your credit card is declined for any reason, we will contact you and ask for this to be remedied within one (1) business day. If payment is not made within one (1) business day following a cleaning, we will assess a late payment fee of $10 per day, and will pause all scheduled services until payment is made. If your service is paused, you may lose your place in the schedule. Returned Checks are charged 30$ for reprocessing in addition to any late fees.

15. Tipping. Tipping is never required, but it is a lovely way to tell your cleaner that you think they did a great job. If you would like to tip your cleaner, we suggest a range of 10 to 20% of the price of the cleaning. You can add this amount to your credit card at the time of payment via square (our payment invoice portal). If you would prefer to give cash, we ask that you put it in a labeled envelope or otherwise clearly label it to make sure that our cleaning tech knows it is for them!

Breakage Policy
Our professional cleaning techs do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

Please call us at 609-382-9555 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 3 (three) days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.

When value is verifiable and breakage is clearly due to negligence on the part of a Jersey Cleaning Pros employee, we will reimburse the cost of any broken item up to $100.00 per item. Item values over $25 must be verified before replacement or reimbursement will be authorized.

When appropriate, we will pay to have the broken item repaired by a professional restoration company instead of reimbursing the cost of the item.

We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning techs are working. 

In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details.

Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

Other Cleaning Policies

1. Employee safety. Our cleaning techs are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely. For this reason, be aware that in warm weather, our technicians may set the air conditioning down to 76 degrees Fahrenheit while working in your home; they will reset it to your preferred setting before they leave.

2. No unfair solicitation of employees. At Jersey Cleaning Pros, we are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Sadly, some past clients have tried to take advantage of our hard work by trying to “poach” our employees. Please note that our employment contract prohibits employees from accepting private work for Jersey Cleaning Pros clients unless Jersey Cleaning Pros is compensated with a finder fee of $2,500. Please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employee in an awkward situation, it is unfair to our small business. If you attempt to solicit an employee for private hire without paying the required finder fee, all future services will be immediately terminated.

3. Additional Services available with advance notice. In addition to our standard cleaning menus, we offer an array of add on services which can be booked along with your main cleaning. These services may be added to any cleaning on a one-time or recurring basis. Please contact us 609-382-9555 or jerseycleaningpro@gmail.com  for pricing and scheduling. Add-On services must be requested at least one business day in advance of your scheduled cleaning and cannot be added the day of the cleaning.

4. Services We Do Not Offer. We specialize in cleaning your home effectively and efficiently and we offer a wide array of cleaning services to suit many different needs. However, we do not offer:

Dish washing. If there are dishes in the sink, we will work around them to clean the sink. If there are too many dishes for us to reasonably access the sink, we will not be able to clean it. 

Cleaning inside of laundry appliances

Laundry or laundry folding.

Shopping or errands outside the home.

Cleaning inside of curios, china cabinets, stocked cabinets, stocked closets, or drawers.

Cleaning behind glass or solid doors on shelving units or furniture.

Organizing items or picking up clutter, which is defined as five or more items in any given area, such as books, dishes, boxes, mail, papers, clothes, or trash that is not in a trash receptacle. 

Washing exterior windows or washing any interior windows that cannot easily be reached with a two-step ladder.

Cleaning window tracks and sliding glass door tracks

Cleaning anything more than six feet above the ground. Due to insurance restrictions, our cleaning techs may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster or brush if technicians can reach the blades by using a two-step ladder.

Heavy lifting. Due to insurance restrictions, our cleaning techss may not lift anything weighing more than 25 pounds.

Cleaning in areas that are difficult or unsafe to access.

Specialty cleaning such as post-construction cleaning, patios, garages, television or computer screens, steam cleaning, or carpet cleaning.

Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.

Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions. If your home is in this condition, we can refer you to another company that can provide appropriate services.

Cleaning extremely cluttered rooms or homes. Our cleaning technicians must be able to move freely and safely through your home with their tools and supplies. If your home is extremely cluttered, we can refer you to another company that can provide appropriate services. 

Cleaning excessive hard water or mineral stains or buildup. If you have areas of your home that have hard water or mineral buildup beyond what we can clean with standard cleaning supplies and tools, we can refer you to another company that can provide appropriate services.

Any cleaning that would require cleaning supplies or tools beyond what Jersey Cleaning Pros supplies. 

Cleaning inside dishwashers, washing machines, and dryers.

Cleaning for homes larger than 4000 square feet.

COVID-19 Procedures

It is a privilege to clean your home and Jersey Cleaning Pros takes health and safety very seriously at all times. We have implemented several new procedures to help protect our clients and employees during the current public health emergency:

Our cleaning techs will consider wearing a mask if requested but we do not require this from our techs. 

We ask that each cleaning tech should have at least 6 feet of personal space at all times. If you will be in your home while our techs are working, please help protect everyone’s health by remaining at a safe distance.

As always, our cleaning towels are washed before use in your home, and are washed thoroughly before they are used again.

Equipment and supplies are cleaned between homes.

No employee that is sick or has any flu-like symptoms is allowed to work.

Please note that we do not monitor the vaccination status of our employees or clients.